02 · Hospitality
We watch your desk while you sleep.
For owners who are not at the front desk every night. DeskWatch reads the night audit email your hotel system already sends and tells you, before sunrise, what the desk did that you would want to know about.
What it catches
Six ways money leaves through the front desk.
Each one is printed in the night audit. Each one is on a different page, so nobody lines them up.
No-shows cancelled instead of charged
A guaranteed booking cancelled the day after arrival never reaches the no-show report.
No-show revenue guideWrite-offs after checkout
Adjustments posted once the guest has left, shown with the clerk, the time and whether it is a habit.
Write-off audit guideRates changed at the desk
Rooms sold below your rate plan, with the login that made the change.
Rate override guideThe drawer that is never off
Real drawers run a few dollars over or short. A long run of exactly zero is the finding.
Cash drawer guideRooms used off the books
Housekeeping says the room was slept in. The in-house list says it was empty.
Refunds to a different card
Charged on one card and refunded to another. The report prints both numbers.
Forward one night's report
Any brand, any hotel system. A forward from the inbox it already lands in is enough.
Answer five questions, once
Do you charge no-shows? Which write-offs need approval? Your house rules, not ours.
Wake up to one message per hotel
On WhatsApp, usually before 6 am: what needs a decision, with the amount. Or one line saying nothing does.
Decide from your phone
Charge it, accept it, or ask the desk why. The reason is kept with the night.
Reads night audits from
- choiceADVANTAGE
- HotelKey
- SynXis Property Hub
Price
Less than one no-show a month.
$99per hotel, per month. First month free.
Management companies with five or more properties can ask for a quote. Read the full owner's guide to the hotel night audit or see how reports are handled on the DeskWatch security page.
More from the catalogue
All four productsSend us one night. See what it says.
Forward a single night audit and we will walk you through what we would have told you that morning.